{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "free UK delivery on orders of £{{ site.delivery.freeThreshold }} or more; a flat £{{ site.delivery.fee }} delivery charge applies under £{{ site.delivery.freeThreshold }}. Orders are handled and cut in 24 to 48 hours and then arrive in 5 to 7 days.",
    "content": "Shipping Last updated 1 September 2026. This policy sets out your rights as a consumer buying from us in the United Kingdom. Where we deliver We deliver across the United Kingdom, covering England, Scotland, Wales and Northern Ireland, and to Ireland. If you are outside those areas, email theteam@customersupport.care before ordering and we will tell you what we can do. What delivery costs Standard delivery is free on orders of £50 or more. Below that a flat £22 applies. The charge is shown in your basket before you pay, so nothing is added at the last step. You can choose express delivery in the cart for a flat £22. Express is charged on every order that picks it: the free-delivery threshold is a promise about the standard service, so an order over £50 pays nothing for standard and the flat £22 to upgrade. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days to the UK and 5 to 7 days to Ireland, so allow about a week in total. Tracking Every order is sent tracked. You will get an email with a tracking number once your order has shipped, which is not the same moment you place it. For logistical reasons items in one purchase may be sent in separate parcels, so a partial delivery is not a missing order. Customs and import charges We are not responsible for customs or import fees once an order has shipped. By ordering, you accept that one or more parcels may be sent to you and may attract charges when they arrive in your country. We declare goods accurately and we cannot guarantee what any given customs authority will charge. Questions about a delivery Email theteam@customersupport.care with your order number and we will chase it up. Most emails are answered within one business day.",
    "url": "https://magneticscreendoor.co.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Your statutory 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Goods must be returned in a resaleable condition.",
    "content": "Refunds & Returns Last updated 1 September 2026. This policy sets out your rights as a consumer buying from us in the United Kingdom. Your 14-day right to cancel The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day your order is delivered to cancel it, for any reason at all. You do not have to tell us why, and there is no fee for cancelling inside those 14 days . To cancel, email theteam@customersupport.care with your order number before the 14 days are up. You then have a further 14 days to send the goods back to us. We refund the price you paid, including the standard delivery charge, within 14 days of the goods reaching us or of you showing us they are on their way. Goods must come back in a resaleable condition. You pay the cost of sending them back unless the item is faulty or we agree otherwise. Our own fifteenth day We give you one day more than the law requires. On day 15, and on day 15 only, you can still return an item you have simply changed your mind about, and a non-refundable £29 handling fee is deducted from the refund. That fee covers packing and handling and it never applies inside the statutory 14 days. Every item here carries the full right Some shops carve out an exception for goods cut or made to a customer's own measurement, which lose the change-of-mind right. Nothing we sell falls into that category. Every screen, curtain door, swatter and accessory on this site is a standard stock size picked off a shelf, so the full statutory right applies to all of it. We would still rather you ordered the right size first time. If you are not sure which width covers your door frame, or whether a mesh screen or a curtain door suits the doorway better, email theteam@customersupport.care before you order and we will help you work it out. Faulty, damaged or incorrect items This part applies to everything we sell and nothing above affects it. Under the Consumer Rights Act 2015 goods must match their description, be of satisfactory quality and be fit for purpose. If yours are not, you are entitled to a repair, a replacement or a refund, we pay the cost of returning the item, and no handling fee applies. Tell us within 30 days of delivery and you have the short-term right to reject the goods for a full refund. Damaged in transit If a parcel arrives damaged, email us your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights. How to return something Email theteam@customersupport.care with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right place and is credited to your order. We process refunds within 24 to 48 hours of the returned goods arriving. Payment providers usually take a few more working days to show the money back on your statement. Cancelling before dispatch Any order can be cancelled before it is dispatched. Most orders ship within 24 hours, so email us as soon as you can and we will tell you whether yours has already left the warehouse. If something goes wrong If you are not happy with how we have handled a return, email theteam@customersupport.care and ask for it to be escalated. Your statutory rights are not affected by anything on this page.",
    "url": "https://magneticscreendoor.co.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Door Screen Company UK collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Door Screen Company UK (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit magneticscreendoor.co.uk or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the data protection supervisory authority in your own EU country. The UK Data Protection Board publishes the full list of national authorities and their contact details at edpb.europa.eu . If you are in the EU, you may instead complain to your local supervisory authority. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Door Screen Company UK, a division of Caruso Consulting Co Ltd UK administration office: 3 Bunhill Row, London EC1Y 8YZ, United Kingdom Registered address: Suite 6, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://magneticscreendoor.co.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Door Screen Company UK.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of magneticscreendoor.co.uk and any purchase you make from Door Screen Company UK (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Door Screen Company UK name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions and certifications. Product photos are for illustration; slight natural variation in colour and finish can occur. Where a product has a limit worth knowing, such as the fixing spacing needed for heavy drapes, it is published on the product page. Pricing All prices are shown in euros (GBP) and include VAT where applicable. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Door Screen Company UK, a division of Caruso Consulting Co Ltd UK administration office: 3 Bunhill Row, London EC1Y 8YZ, United Kingdom Registered address: Suite 6, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://magneticscreendoor.co.uk/terms-and-conditions/"
  }
}